Returns & Exchanges
At Freesat Spares, we want to ensure your satellite equipment is working perfectly; if you are not completely satisfied with your purchase, you can return your items within 30 days of delivery.
Request a Return
Contact our support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronics in their original packaging, ensuring all cables, remotes, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided return label or ship the package to our distribution center using a tracked service to ensure safe delivery.
Receive Your Refund
Once our technicians inspect the components, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing